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What to expect
Ready to start the process of seeking care for a loved one?
Review of Medical Records

First, the facility must be provided with medical records of the potential resident.  The reason for this is to determine if the potential resident’s needs can be met in the facility.  Important medical information includes, but is not limited to:

  • History and Physical Examination
  • Physician Progress Notes
  • Lab Work
  • Medication List
  • X-Rays and Imaging Studies

If the potential resident is in the hospital, medical records can be received from the assigned Case Manager at the hospital.  We can contact the hospital Case Manager for you to request medical records.

If the resident is at home or some other residence in the community, the records must be requested from the Primary Care Physician.  We can receive medical records by hand delivery of copied records or fax.

The Director of Nursing and Administrator will review the records in order to determine ability to meet the medical needs of the potential resident.

Review of Financial/Insurance Information

A review of the financial and insurance information occurs at the same time as the review of the medical records.  This is to determine if there is a payor source for the potential resident. Examples of payor sources include:

  • Medicare A
  • Medicaid
  • Medicare Replacement Insurance
  • Private Insurance
  • Private Pay
      • Current private pay rates are $170.00 per day for a semi-private room and $190 per day for a private room.
Admitting Physician Acceptance

College Street Health Care Center has a number of physicians we work with in our facility. Our Medical Directors include Dr. Chad Hammett and Dr. Muhammad Aziz.  In addition, we have residents under the care of other physicians in the facility including:

  • Dr. Chad Hammett
  • Dr. Muhammad Aziz
  • Dr. Stephen O’Neil

If the potential resident’s Primary Care Physician wants to continue with their care while in the facility, this is not a problem.  The physician will need to agree to see the patient on a routine basis and be available 24 hours per day on an on-call basis. 

Acceptance or Denial of Resident

If we are able to meet the medical needs of the resident, they have a payor source and an admitting physician, we will inform the family and/or potential resident of our acceptance.  If not, we will notify the family and/or potential resident of our denial. In addition, we will discuss and co-pays or co-insurance payments required prior to admission. 

Admission Paperwork

Once a potential resident is accepted for admission, the potential resident or a responsible family member will need to come in to fill out the admission paperwork.  This is a process that takes from 30 minutes to an hour to complete. The person completing the paperwork is known as the Responsible Party. They will be the one the facility calls regarding medical appointment dates, changes in resident condition and care plan meetings.

Admission of Resident

Once the potential resident is accepted for admission and the admission paperwork is completed, the resident is then able to come and officially admit to the facility.  If they are coming from the hospital, the hospital will arrange transportation to the facility. If they are coming from home, they can come by personal vehicle, wheelchair van or ambulance as needed.  The family is responsible for payment of transportation if coming from home.


Once you have talked to a staff member and scheduled a tour, please come with your insurance information, reasons for needing care, and any other questions you may have for us.

You can complete the admissions paperwork on your own if requested ahead of time, but we recommend filling out the paperwork with our staff to answer any questions you have.

Once you are done with the admissions process your loved one will arrive, be given a tour of the facility, and meet their staff.

The admissions process can take anywhere from a few days to a couple weeks depending on your timeline of services needed.

In our FAQ section, we have a list of what and what not to bring when coming to the facilities.

Our Values

Company Profile

You are part of our family. We make your stay feel more like home with caring, specialized attention from our dynamic, professional staff. We seek to maintain and improve the quality of life of every resident by providing a safe, stimulating and comfortable environment. We seek to maintain and improve the quality of life of every resident through individualized care. We realize that every resident has different needs and we tailor a customized plan of care to address the particular and specific goals of each resident. This special touch allows our caregivers to provide unique care while continuing to respect personal preferences.

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