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FAQ

Frequently Asked

Questions
How will I know when it is time for me to look into the services of a Health Care Center?

When the family can no longer handle the care and needs of the loved one or if 24/7 nursing care is identified.

Is there an option to stay in a hospital versus a health care center?

Hospitals are designed for patients who have medical issues that can be treated only in a hospital. Insurance companies could also stop insurance benefits when you no longer need hospital care. A nursing center can provide the continuing medical care and rehabilitation services you need while you recover from illness or injury so that you can return home as soon as possible.

Do you offer short term or long term care?

We offer both long term and short term facilities.

Can I bring medications from home into the facility?

Please leave your medications at home! We provide all of the medications for our residents/patients so we can keep detailed records for each patient/resident.

What services and amenities are offered for residents?

Our services and amenities at this facility include:
Transportation is available for medical appointments Monday-Friday from 8am-4pm
-Beauty and Barber services
-Wifi provided throughout the entire facility
-Various activities occurring everyday
-Shopping Trips available for supplies
-Outings to various restaurants and locations near the facility
-Cable Ready Rooms
-Furnished Rooms
-Providing all medical equipment in the cost of stay

May I share a meal with a loved one?

We encourage you to spend as much time with your loved one as possible– if you wish to share a meal with them please contact the main office before 10am that day.

Do you provide transportation to and from doctor appointments?

Yes, we provide transportation to and from doctor appointments. We are also able to accept and provide care and transportation for dialysis patients.

How will I know which facility is best for my loved one?

You and your loved one should look at several facilities before making a selection. Make sure you ask as many questions as you need to feel comfortable.

What is your insurance policy? Do you take Medicare?

We accept most/only these insurance companies (click here). To learn more about the financial options available please call the office at (409) 842-2244.

Is medication management an additional charge?

Medication management is a part of the initial charge for staying at the facility. Our staff will include medication management services in the care plan of your loved one upon discussion of needs.

What is included in the daily charge for your skilled care facility?

At our facility, the daily/monthly cost includes meal service, housekeeping, room and board, and cost of care.

What are your visiting hours?

Office hours are Monday to Friday from 8am-5pm. Family and friends are welcome to visit their loved on 24 hours per day, 7 days per week.  However, we request that visiting hours be between the hours of 8am-8pm so all of our residents are able to rest.  If you need to come in after these hours, we simply ask that you are as quiet as possible so as not to disturb the rest of our residents.

If my loved one is staying short term, what do we need to bring?

You may wish to consider the following:

  • Approximately 7 changes of comfortable clothing.
  • Approximately 7 changes of bed clothing.
  • Toiletry items that you may prefer that do not have a warning labels such as “Keep out of the reach of children”.
  • Pictures (Decorative or Family) for your walls to make your room more home-like.
  • Favorite pillow or items of comfort they would enjoy.

Please do not bring the following items:

  • Heirloom jewelry or expensive perfumes or colognes
  • Large amounts of cash.  A facility trust fund is available for cash.
  • Over the counter medications.
  • Disinfectant chemicals.
  • Heating pad
  • Electric blanket
  • Microwave
  • Laundry hampers with holes (air tight containers with a lid are permitted)
Is smoking allowed?

Yes, smoking is allowed in designated areas.  All smoking materials (i.e. cigarettes, cigars, lighters, etc.) are to be kept at the Nurse’s Station so as to protect the safety of all residents.  There are designated smoking times for residents where staff will assist residents with smoking.

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